Privacy Policy and Data Notice on Processing of Personal Data

Last Updated: 26 MAY 2020

By the Lake respects the privacy of every individual who visits our Property and/or uses  our website.

This Privacy Policy applies to personal data that:

– is provided to us when you stay at us (or make enquiries to stay at us) either by you or by a third party through whom you have made an enquiry or booking; and

– we collect from you when you visit By The Lake website or which we obtain from any communications with you.

The following sections of this Privacy Policy describe the types of personal data we collect, how and for what purposes we use that personal data, with whom we share it, and the choices and rights available to you regarding our use of your personal data. We also describe the measures we take to protect the security of the personal data we hold and how to contact us about our privacy practices, and to exercise your rights.

Click on one of the links below to jump to the listed section:

  1. Data Controller

By The Lake is the data controller and is registered with the Romanian National Trade Register Office under GMC Development SRL company.

2. Personal data we collect

2.1 Personal data you provide on a voluntary basis

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:

– filling in a form on  our website;

– filling in a physical registration card;

– opting in to receive marketing information with us;

– contacting us by telephone or face to face (e.g. in the context of making a reservation);

– sending us a letter, e-mail or social media message;

– subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media);

– participating in a survey, competition or prize draw; or

– contributing content to us (e.g. for display on a By The Lake blog).

The types of information we may obtain include:

– passport and visa data, payment data;

– dates of your stay with us and associated charges;

– purchase or delivery of products or services;

– reviews and opinions about our brands, products and services;

– information we receive about you from any third parties through whom you have booked your arrangements.

‘Special category’ personal data

We do not collect data which is, by its nature, particularly sensitive (e.g. genetic data, biometric data, data revealing racial or ethnic origin, political opinions, sex life, sexual orientation, religion or other beliefs, data concerning health, criminal background or trade union membership) unless it is volunteered by you.

We may use certain sensitive (or “special category”) personal data where you have given your explicit consent to us doing so, to better serve and meet your needs. Such sensitive data is only shared with other members of By The Lake or our third party service providers acting as data processors (e.g. excursion providers, restaurants, transport providers) for the purpose of providing the services you request and will not be shared or used by us for any other purposes.

Examples of sensitive personal data we may collect and process include:

    – food allergies;

    – dietary requirements which may imply or suggest your religion, health or other sensitive personal data;

    – mobility requirements;

    – disabilities; and

    – medical conditions.

2.2 Personal data we collect automatically

To learn more about cookies, how they are used and how to exercise your choice with respect to their collection of information on this site, please click here.

3. Use of personal data

As a provider of hospitality experiences, By The Lake has a legitimate business interest in operating and improving its business and the services it offers. By The Lake therefore uses and processes your personal data to:

  • – help us create content that is relevant to our visitors;
  • – make improvements to our website and social media pages and ensure that content on these is presented in the most effective manner for you;
  • – provide you with information, products or services that you request from us or which we feel may interest you;
  • – facilitate bookings, payment and other administrative processes related to your stay;
  • – assess and help us understand general trends and patterns relating to our business;
  • – provide for the safety and security of our guests and visitors;
  • – manage general record keeping;
  • – enable us to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website;
  • – meet any legal and/or regulatory requirements;
  • – provide the products or services you request from us including providing personalized services; and
    improve our products and services and to ensure our products and services are of interest to you.

Even where By The Lake has a legitimate interest in processing your personal data, it will not do so to the extent that processing would override your interests, rights and freedoms to protect your personal data.

We may also use your personal data to protect against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. We use personal data for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by applicable law.

4. Sharing personal data

We do not sell, otherwise disclose, or share data we collect and hold about you, except as described in this Privacy Policy.

We may share your personal data with third parties e.g. affiliated companies, which may use this data to offer products and services to you consistent with the purposes identified in this Privacy Policy;

5. How we protect your personal data

We maintain administrative, technical and physical safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Service providers and contractors who might have access to your data in order to provide services on our behalf will be contractually obliged to keep such data in confidence, provide adequate data security measures, and may not use that data for any other purpose.

For your own protection, we encourage you not to include sensitive personal data, credit card or similar personal data in any e-mails you send us or our staff.

6. How long we keep personal data for

By The Lake only retains your personal data for as long as needed to fulfill the purposes for which it is collected, unless we are required or permitted by law to keep the personal data for longer.

Your personal data will be anonymised or deleted if your last interaction with By The Lake was over 7 years ago. “Interaction with By The Lake” includes for example visiting the By The Lake Property.

7. Links to other websites

Our website may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

8. Cookies

About this cookie policy
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: bythelake.ro

What are cookies ?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?
As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

CookieDescription
csrftokenThis cookie is associated with the Django web development platform for Python. It is designed to help protect a site against at particular type of software attack on web forms. The main purpose of this cookie is: Strictly Necessary
midThis is an Instagram cookie that enables social media functionality within the site. The main purpose of this cookie is: Functionality
urlgenThis is an Instagram cookie that enables social media functionality within the site. The main purpose of this cookie is: Functionality

How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

9. Updates to our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your personal data and privacy practices. We will post a prominent notice on By The Lake website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

10. How to Contact Us

If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update personal data we have about you or your preferences, please email us at office@bythelake.ro or write to us at:  By The Lake, Academiei Street Nr. 1, Caciulati, Moara Vlasiei, 077131 Ilfov, Romania.

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